Refund policy

Thank you for shopping at Ankara Styles! We strive to provide you with the highest quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

Refund and Return Policy

  1. Eligibility for Returns/Refunds:

    • Returns or refunds are only available for items that are incorrect or damaged upon receipt.
    • The item must be unused and in the same condition that you received it. It must also be in the original packaging.

  2. How to Request a Return/Refund:

    • To initiate a return or refund, please contact us within 5 days of receiving your item.
    • You can reach our customer service team at TIMEMARTPK75@GMAIL.COM with your order number, details of the issue, and photographic evidence of the damage or incorrect item.

  3. Return Shipping:

    • Once your return request is approved, we will provide you with a return shipping address and instructions.
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  4. Processing Your Return/Refund:

    • Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

  5. Exchanges:

    • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Customer Service Email] with your order number and details of the issue.

  6. Non-Returnable Items:

    • Several types of goods are exempt from being returned, including perishable goods, intimate apparel, and any customized items.
    • Sale items cannot be refunded.

  7. Contact Us:

    • If you have any questions regarding our refund and return policy, please contact us at [Your Customer Service Email] or [Your Customer Service Phone Number].

Thank you for shopping with Ankara Styles. We appreciate your business and are here to ensure you have a satisfying shopping experience.